Refund policy

Your rights under the Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. 

Faulty, damaged or wrong items 

Check your order when it arrives. If anything is damaged, leaking, faulty or not what you ordered, email hello@isclean.com with your order number and a photo. We will replace it or refund it, and we will cover the cost either way. You will not be asked to post a leaking bottle back to us. 

Change of mind 

• You have 30 days from delivery to request a change of mind return.
• The item must be unused, unopened and in its original packaging.
• Return postage for a change of mind is at your cost. We recommend a tracked service, because we cannot refund something that does not reach us.
• For hygiene reasons we cannot accept opened cleaning or personal care products back unless they are faulty.